1. Introduction

Medflow Pty Ltd (“Medflow”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, medflow.com.au, and interact with our services. We specialise in reducing administration time for specialist physicians and adhere to relevant Australian health data standards.

2. Company Details

Medflow Pty Ltd
Level 34, 100 Miller St.
North Sydney NSW, Australia 2060
Email: privacy@medflow.com.au

3. Information We Collect

• Personal Information: We collect personal data provided directly by you, such as your name, contact details, and any other information you submit for the intended purpose of our services.
• Usage Data: We gather data on how our website is accessed and used, which may include your IP address, browser type, and other technical information.

4. How We Use Your Information

• Intended Purposes: All data we collect is used solely for its intended purpose, such as providing our specialised services to reduce administrative time for specialist physicians.
• Consent-Based Use: We seek your explicit consent for any use of your data beyond the primary functions of our services.
• Anonymised Data Sharing: We share only top-level, anonymised data with our sponsors. This data is stripped of personally identifiable information to ensure your privacy is maintained.

5. Disclosure of Information

• Internal Controls: Your information is accessible only to authorised personnel who need it to perform their roles.
• Privacy Consultant & Officer: We have a dedicated privacy consultant and privacy officer to oversee our data handling practices and ensure compliance with applicable laws.
• Third-Party Sharing: Data is shared with sponsors only in an anonymised format. No personal details are disclosed without your specific consent.

6. Data Security

• Encryption: We apply encryption and follow relevant Australian health data standards to protect your information during storage and transmission.
• 24/7 Monitoring: Our cybersecurity team monitors our systems around the clock to detect and respond to any data breaches or security incidents.
• Access Controls: Strict access controls are in place to ensure that only authorised personnel can access sensitive information.

7. Your Rights and Choices

• Access and Correction: You have the right to access and correct your personal information held by us.
• Consent Withdrawal: If you have provided consent for the use of your data, you may withdraw that consent at any time. Please note that withdrawing consent may affect our ability to provide certain services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@medflow.com.au
Address: Level 34, 100 Miller St., North Sydney NSW, Australia 2060